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Honest answers to common questions. Everything you need to know—no fluff, just facts.
Most searches take 2–4 weeks from brief to offer.We deliver a shortlist of 3–5 pre-assessed candidates, complete with skill scores, videos, and recruiter notes, so you can interview and decide quickly.
Each engagement includes:Bespoke role scoping sessionCustom offshore searchCandidate skills and communication assessmentsShortlist presentation and interview coordination8-week onboarding plan, VA and Manager guidance, and weekly review templatesYou hire and pay your VA directly, no ongoing management fees.
You pay AOS a one-off placement fee (invoiced when your VA starts) and then pay your VA directly.This gives you full control and flexibility, no payroll mark-ups or hidden commissions.
We offer a 3-month free replacement guarantee.If your VA resigns or proves unsuitable despite clear feedback and support, AOS will source a replacement at no cost.
Every VA completes a structured 8-week onboarding program with weekly reviews, SOPs, and manager feedback.Our Delivery Playbook & QA system introduces weekly reporting and quality checks to ensure consistent, accurate output.
All AOS VAs receive our “How to Work with Australian Clients” guide before starting.It covers communication style, time-zone coordination, tone, cultural expectations, and reporting standards, so they integrate smoothly from day one.
Most VAs work full-time, 30–40 hours per week, aligned with Australian business hours.We can also tailor schedules for part-time support or split-shift models to maintain overlap across time zones.
We stay involved throughout the onboarding phase.You receive check-ins at Week 1, Week 2, and end of Month 1, plus ongoing access to our onboarding guidance and best-practice resources.
