Why more ANZ recruiters are moving to offshore recruitment virtual assistants (and a checklist to see if it’s right for you)

Earlier this year, I ran a search for a client who had a very specific instruction for candidates.
Every applicant was required to include their salary expectations in the cover letter.
Clear rule. Easy to follow.
And almost everyone did exactly that.
Except one candidate.
Instead of listing a number, they wrote:
“I’d prefer to understand the scope and expectations before naming a number.
If we’re aligned on outcomes, I’m sure we’ll be aligned on value.”

It stopped me mid read.
Not because they were being evasive, but because they were being precise. They weren’t refusing to engage. They were questioning the premise, calmly and respectfully.
And more importantly, they were doing exactly what the role required.
This was a senior position that needed judgement, commercial awareness, and the ability to challenge assumptions without being combative. In other words, the candidate wasn’t ignoring the rule. They were demonstrating the behaviour the business actually needed.
While other candidates followed the instruction to the letter, this person showed they could think beyond it.
Rules absolutely have a place in hiring. They create consistency and efficiency. But when rules become filters for compliance rather than indicators of capability, you start screening out the very people you claim to want.
What impressed the hiring manager wasn’t the wording itself. It was the signal behind it. This was someone who understood value as contextual, not transactional. Someone who wanted to talk about outcomes before numbers. Someone comfortable pushing back, but not pushing buttons.
At one point, I had the opportunity to ask the candidate to amend their cover letter and add a salary figure. We discussed it and decided not to.
It was the right call.
Because hiring is not about finding the person who follows every instruction without question. It’s about finding the person who knows which rules matter, which ones don’t, and how to challenge them without burning trust.
Sometimes the best hire is the one who spots the flaw in the process before they’re even in the job.
And if that makes you uncomfortable as a hiring manager, it’s worth asking yourself why.
Explore Real Strategies, Trends, and Tips to Help Your Brand Grow.